Having trouble with FashUp? Check the FAQ below or write to us directly — we typically reply within 1–2 business days.
For account issues, technical problems, feedback, or partnerships:
support@fashup.appIf possible, include: device model (e.g. iPhone 16), iOS/Android version, FashUp app version, and a brief description of the issue. A screenshot is always helpful.
FashUp is a mobile app that digitises your wardrobe and recommends outfits using AI. You can add clothing photos, track what you wear, get weather-based suggestions, and view statistics like CPW (cost-per-wear).
Close and reopen the app; restart your device if needed. Make sure you have the latest version from the App Store or Google Play. If the issue persists, email support@fashup.app with your device model and app version.
Check that camera and gallery permissions are enabled (Settings → FashUp). Ensure your internet connection is stable. Large files may take a moment — wait a few seconds and try again.
Make sure the relevant account is signed in on your device. Try switching between Wi-Fi and mobile data. Send a screenshot of the error message to our support team.
Check your preferences in Settings → Notifications inside the app. Also confirm that notifications for FashUp are enabled in your iOS / Android system settings.
If you granted location permission, the app uses your current position; otherwise it uses the city set in your profile. You can update your city / country in profile settings.
Go to Settings → Language inside the app to switch between Turkish and English.
Before using AI features (wardrobe analysis, outfit suggestions) for the first time, FashUp shows a mandatory disclosure explaining what data is sent, to whom (OpenAI, LLC), and why (fashion styling only). This is required by App Store Guideline 5.1.2. You can revoke consent later via Settings → Privacy Disclosure → Revoke Consent.
No. Your photos are transmitted to OpenAI solely to process your request (e.g. identify a clothing item). They are not retained by OpenAI after processing and are not used to train any AI models, per OpenAI's API usage policy.
If you can't access your account, email support@fashup.app from your registered address — identity verification may be required.
For GDPR / data subject requests, email privacy@fashup.app.
Feature requests, bug reports, and brand / affiliate partnership enquiries can all be sent to the same address. Security issues are given priority; please include “Security” in the subject line.